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Harley-Davidson Dealers Top 2012 Pied Piper Prospect Satisfaction Index

Harley-Davidson dealerships topped the rankings for the 2012 edition of the Pied Piper Prospect Satisfaction Index, an industry benchmarking study examining how well dealerships treat customers, and turning shoppers into buyers. The Pied Piper PSI rated different manufacturers’ dealerships in a number of categories to produce an overall score. The study was conducted between July 2011 and April 2012 with 1,653 anonymous “mystery shoppers” gathering information at different dealerships across the U.S.

Harley-Davidson Consolidates Businesses in Spain, Portugal and Italy

In response to the continuing economic struggles in southern Europe, Harley-Davidson announced it will combine its operations in Spain, Portugal and Italy into a single business unit to be called SPI Motor Company. Harley-Davidson says the new company, which officially begins operating immediately, will be better positioned to respond to the challenges of the market. The new company will be led by Regional Managing Director of Operations Yves-Olivier Allamagny, formerly the director of Harley-Davidson Italy.

Owner of Tsunami-Tossed Harley-Davidson Found in Japan

Harley-Davidson representatives in Japan have identified the owner of the motorcycle lost in last year’s tsunami but later found on a remote beach in Canada. The 29-year-old owner, Ikuo Yokoyama, lives in Yamamoto, Japan, in Miyagi Prefecture, the region hardest hit by the 2011 Japanese earthquake and tsunami. Yokoyama survived the disaster but lost three family members and is still living in temporary accommodations.