About Us: We ship out FAST! If paid for before 1PM PST Mon-Fri, your shipment will ship same day! Be sure to check our eBay store for new items added daily. If you don't find what you need, please contact us as there is a good chance we have it.
At Billiards Heaven, we strive to offer excellent customer service! We do our best to describe items accurately, package items safely and ship out fast regardless if its being shipped to a nearby town or a foreign country. If you have any questions or concerns in regards to a purchase, please don't hesitate to contact us. We want to earn your business now and in the future.
Form of Payment: First and foremost we prefer PayPal. It provides the fastest method of clearing payments as well as added insurance for both buyer and seller.
Specific Weight Request: In some cases we can adjust the weight of a cue to your liking prior to shipping. If submitting payment via PayPal, you can place your weight request in the PayPal "Message" box. If you missed it, you can always contact us right after payment via Ebay Messages-Contact Seller. If you don't specify a weight, you will generally receive a cue around 19 oz unless otherwise specified as a specific weight.
Cue Tip Change: In many cases we can change the tips on our cues to a tip of your preference. We stock a wide variety of the most popular tip brands. There will be an up charge for the labor and tip. There may also be a 1 day delay in shipping to conduct the necessary labor. Please contact us prior to purchase for price/tip availability.
Continental USA Shipping: In most cases we ship via USPS with delivery confirmation or UPS ground with tracking. We usually ship your order out within 1 business day of a cleared payment. Generally, if you pay before 1 PM PST on a business day, the item will ship out same day! Otherwise, it will ship out the next business day.
USPS Info: We will provide a delivery confirmation number on each shipment. USPS may not necessarily "courtesy scan" your item at each location therefore it may appear that it isn't moving but that might not be the case. Parcel Post shipments won't be "courtesy scanned" at all and will only update once it's actually delivered. Below are estimated shipping times provided by USPS. SHIPPING TIMES AREN'T GUARANTEED and may have delays especially around holidays or severe weather.
- First Class- 1-5 business days
- Priority Mail 1-3 business days
- Express Mail 1-2 business days(depending on time of day package is dropped off)
- Parcel Post 4-9 business days(4-15 business days for outside Continental USA)
Non-Continental USA Shipping: - Non-Continental USA destinations and territories include Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico, APO. etc. Regular USPS delivery time ESTIMATES WON'T APPLY TO THESE LOCATIONS. UPS is not available to Non-Continental USA destinations.
International Shipping: International shipping rates are quoted using USPS First Class, Priority and Express Mail International. International USPS delivery times are ESTIMATED 6-14 business days(depending on your country's mail forwarder and Customs Dept.). Some Middle Eastern, African, South American and Island Nations may take longer. Some countries may charge an import tax (duty). Since each country's tax rate is different, this tax or any other tax is buyers responsibility (ask your Customs Dept. for more info).
Thank You Again For Shopping With US And Don't Forget to Check
Our eBay Store For More Great Items
Billiards Heaven
888-398-1666
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